We are looking for a Senior Customer Experience Supervisor to manage day-to-day operations and drive performance across a regional support team
Job Summary
We are looking for a Senior Customer Experience Supervisor to manage day-to-day operations and drive performance across a regional support team.
In this role, you will partner closely with stakeholders, lead continuous improvement initiatives, and ensure delivery against quality, efficiency, and SLA targets.
The company offers a state-of-the-art office, fruits bowls, sports activities, daily paid break, flexible working hours, and a hybrid work arrangement.
Matching Summary
We are looking for a Senior Customer Experience Supervisor to manage day-to-day operations and drive performance across a regional support team.
Skills & Requirements
Must-have
Manage day-to-day operations
Drive performance across a regional support team
Lead continuous improvement initiatives
Ensure delivery against quality, efficiency, and SLA targets
Strengthen operational standards (MOS/HOS)
Nice-to-have
Develop team capabilities
Support a strong customer experience culture
High level of intercultural sensitivity
Solution-oriented, pro-active “can do” attitude
Key Requirements
University degree (or equivalent experience)
5+ years Customer Support and/or equivalent OTC related experience