Cloud Technical Lead - Service Cloud

Salesforce

Base: $171,200 - $273,000 annually; bonus/equity: ...
Not specified (potentially hybrid or remote)
Salesforce service cloud expertise
Field service architecture knowledge
Kpi performance management (ttr, escalation)
Salesforce is seeking a Cloud Technical Lead for their Service Cloud, responsible for overseeing technical insights and governance related to Field Service. The ideal candidate will have a strong background in technical leadership, data-driven decision making, and a collaborative approach to influence across departments

Job Summary

  • The Cloud Technical Lead serves as the global technical authority for Salesforce Service Cloud and Field Service, ensuring stability and scalability.
  • This role is responsible for owning KPI insights like TTR and repeat rates to drive global corrective actions and improve customer trust.
  • Salesforce offers a competitive base salary range of $171,200 to $273,000 annually along with comprehensive benefits including medical, dental, vision, and 401(k) matching.

Matching Summary

Match Score: 85

Salesforce is seeking a Cloud Technical Lead for their Service Cloud, responsible for overseeing technical insights and governance related to Field Service. The ideal candidate will have a strong background in technical leadership, data-driven decision making, and a collaborative approach to influence across departments.

Salary

Base: $171,200 - $273,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health support, paid parental leave, life insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Salesforce Service Cloud expertise
  • Field Service architecture knowledge
  • KPI performance management (TTR, escalation)
  • Release readiness reporting
  • Technical office hours facilitation
  • Global stakeholder influence
  • Diagnostics and SOP development

Nice-to-have

  • Systems thinking capability
  • Data-driven problem solving
  • Thought leadership in AI agents
  • Customer success passion
  • Agentic era innovation mindset

Key Requirements

  • Global technical authority experience
  • Strong influence without authority skills
  • Experience with complex escalations
  • Background in product quality assurance

Work Rights

Not specified

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