Service Manager / Assistant Service Manager (johor Bahru)
KONE GmbH
Johor Bahru, Malaysia
On-site
High-quality maintenance operations
Customer satisfaction and communication
Service repair sales and lead generation
KONE GmbH is seeking a Service Manager or Assistant Service Manager in Johor Bahru, Malaysia, to oversee service operations, ensure customer satisfaction, and maintain safety standards in the elevator and escalator industry. The ideal candidate should have strong leadership skills, a background in service operations, and a proactive approach to problem-solving
Job Summary
The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency.
This role is responsible for managing service operations, optimizing resources, and ensuring compliance with safety and quality standards.
You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.
Matching Summary
Match Score: 85
KONE GmbH is seeking a Service Manager or Assistant Service Manager in Johor Bahru, Malaysia, to oversee service operations, ensure customer satisfaction, and maintain safety standards in the elevator and escalator industry. The ideal candidate should have strong leadership skills, a background in service operations, and a proactive approach to problem-solving.
Skills & Requirements
Must-have
High-quality maintenance operations
Customer satisfaction and communication
Service repair sales and lead generation
Safety compliance and regulations
Cost management and resource optimization
Technician performance and development
Nice-to-have
Proactive and results-driven mindset
Collaborative working culture
Innovative and engaging environment
Key Requirements
Bachelor's degree in Engineering, Business, or related field
Minimum 5 years of experience in service operations
Experience in elevator or escalator industry preferred
Strong leadership and people management skills
Excellent customer relationship management
Proficiency in scheduling, resource planning, and cost management
Knowledge of safety regulations and industry standards