Base salary range: $96,000 - $114,000; bonus: elig...
On-site
5+ years customer-facing experience
Saas or lending industry background
Kpi and metrics analysis skills
Blend is seeking a Customer Success Manager to enhance customer relationships and drive value through its cloud banking platform. The ideal candidate should possess at least five years of customer-facing experience in SaaS, consulting, or the lending industry, along with strong communication skills and technical aptitude
Job Summary
Blend's cloud banking platform is used by major financial institutions to process over $5 billion in loans daily.
The Customer Success Manager drives mutual success by analyzing customer KPIs and recommending platform optimizations to improve conversion rates.
The role offers a competitive compensation package including base salary, performance bonuses, equity in public company stock, and comprehensive health benefits.
Matching Summary
Match Score: 85
Blend is seeking a Customer Success Manager to enhance customer relationships and drive value through its cloud banking platform. The ideal candidate should possess at least five years of customer-facing experience in SaaS, consulting, or the lending industry, along with strong communication skills and technical aptitude.
Salary
Base Salary Range: $96,000 - $114,000; Bonus: Eligible based on company and individual performance; Equity: Meaningful Restricted Stock Units provided
Skills & Requirements
Must-have
5+ years customer-facing experience
SaaS or lending industry background
KPI and metrics analysis skills
Executive relationship building
Technical aptitude for SaaS products
Nice-to-have
Management consulting experience
Strong presentation skills
Root cause investigation ability
Trusted advisor mindset
Cross-functional collaboration
Key Requirements
5+ years relevant customer-facing experience
Experience at consumption-based SaaS companies
Background in management consulting or lending industry