Operator Representative, Communications Center

Mass General Brigham Incorporated

Somerville, MA, USA
Base: $17.71 - $22.79phly; bonus/equity: not speci...
Fully remote
Manage incoming and outgoing calls
Process paging requests
Understand emergency codes
The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner

Job Summary

  • The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner.
  • The Operator provides services to a 24x7 call center, managing various types of incoming calls including patient information, pages, code calls, and answering service calls.
  • Mass General Brigham Digital prides itself on creating maximum strategic, clinical, and operational value from established and emergent technologies for patients, care teams, researchers, and employees.

Matching Summary

The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner.

Salary

Base: $17.71 - $22.79/Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage incoming and outgoing calls
  • Process paging requests
  • Understand emergency codes
  • Handle confidential patient information
  • Respond to telephone inquiries

Nice-to-have

  • Treat every caller as a welcome guest
  • Thrive in a fast-paced healthcare environment
  • Work independently and be highly motivated
  • Use Mass General Brigham values

Key Requirements

  • High School Diploma or equivalent
  • Typing speed of 35 wpm
  • Knowledge of MS Windows software
  • Phone-based customer service experience
  • Call center experience required

Work Rights

Not specified

Tailored Resume

Cover Letter