Support Process Program Manager

Stripe Treasury

Mexico City, Mexico
On-site
4-7 years operations experience
Full professional english proficiency
End-to-end program management skills
The Support Process team ensures Stripe's support operations are effective, efficient, and scalable by managing core run-the-business programs

Job Summary

  • The Support Process team ensures Stripe's support operations are effective, efficient, and scalable by managing core run-the-business programs.
  • This role involves owning a portfolio of process improvement projects to reduce friction and deliver measurable impact on top-line metrics.
  • Candidates must be data-savvy professionals capable of analyzing large datasets to drive program decisions and optimize workflows.

Matching Summary

The Support Process team ensures Stripe's support operations are effective, efficient, and scalable by managing core run-the-business programs.

Skills & Requirements

Must-have

  • 4-7 years operations experience
  • Full professional English proficiency
  • End-to-end program management skills
  • Cross-functional stakeholder collaboration
  • Data analysis and reporting capabilities

Nice-to-have

  • Customer-facing role experience
  • Fintech or payments industry background
  • AI technology application skills
  • Jira and Salesforce familiarity
  • SQL and BI tool proficiency

Key Requirements

  • 4-7 years of relevant experience
  • English language proficiency
  • Proven track record in program management

Work Rights

Not specified

Tailored Resume

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