The Technical Account Manager acts as a technical liaison between the client and the organization, facilitating communication and advocating on the client's behalf
Job Summary
The Technical Account Manager acts as a technical liaison between the client and the organization, facilitating communication and advocating on the client's behalf.
Key responsibilities include understanding client requirements, proactively identifying and driving improvements, and conducting periodic meetings to ensure client satisfaction.
PointClickCare is a leading health tech company empowering employees to innovate and shape the future of healthcare, with a focus on AI integration and meaningful work.
Matching Summary
The Technical Account Manager acts as a technical liaison between the client and the organization, facilitating communication and advocating on the client's behalf.
Skills & Requirements
Must-have
Technical liaison between client and organization
Enhance quality of service for clients
Leverage Long-Term & Post-Acute Care solutions
Proactively identify and drive infrastructure improvements
Solution-oriented problem solving for platform adoption
Deep understanding of customer's build
Nice-to-have
Human-first and AI-accelerated healthcare future
Empower employees to push boundaries and innovate
Meaningful work with growth opportunities
AI as a catalyst for creativity and productivity
Key Requirements
Proven work experience in a TAM, Project Manager or similar client facing role
Experience dealing with large customers and complex support issues
In-depth knowledge of the healthcare industry
Solid technical background with hands on experience in digital technologies