Technical Response Manager

The Salvation Army

Blackburn, VIC, Australia
Base: not specified; bonus/equity: not specified; ...
Not specified
Level 2 technical support leadership
Microsoft 365 suite expertise
Vendor relationship management
The Salvation Army is seeking a Technical Response Manager to oversee Level 2 and Vendor Support, focusing on service delivery and team development. The role requires strong leadership and technical expertise in IT service management, with an emphasis on improving customer experience and operational efficiency

Job Summary

  • This role leads the Level 2 and Vendor Support function across people, process, and technology to ensure high-quality service delivery.
  • The organization offers meaningful benefits including NFP salary packaging up to $15,900 tax-free and generous paid parental leave.
  • Applicants must possess a Bachelor's degree in computer science or related field along with extensive enterprise IT experience.

Matching Summary

Match Score: 85

The Salvation Army is seeking a Technical Response Manager to oversee Level 2 and Vendor Support, focusing on service delivery and team development. The role requires strong leadership and technical expertise in IT service management, with an emphasis on improving customer experience and operational efficiency.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: NFP salary packaging ($15,900 tax free); meals and entertainment benefit ($2,650)

Skills & Requirements

Must-have

  • Level 2 technical support leadership
  • Microsoft 365 suite expertise
  • Vendor relationship management
  • ITIL service management practices
  • Incident and problem management

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer-centric service mindset
  • Continuous improvement focus
  • Knowledge sharing and training delivery
  • Strategic IT roadmap contribution

Key Requirements

  • Bachelor's degree in computer science or IT
  • 5+ years of IT service delivery experience
  • Mandatory National Criminal History Check
  • Working with Children Check for child-facing roles

Work Rights

Not specified

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