Service Excellence Lead

CUSHMAN & WAKEFIELD

Budapest, Hungary
Daily bau delivery management
Service results measurement
Bi model design
Support daily BAU delivery management, service results measurement / evaluation and decisions to improve service quality

Job Summary

  • Support daily BAU delivery management, service results measurement / evaluation and decisions to improve service quality.
  • Design a fully automated, flexible BI model with the potentially widest horizontal and deepest vertical reporting options.
  • Coordinate Business Efficiency SME and Team Coordinator SME, ensuring direct reports' workload is distributed, prioritized, and followed up, while maintaining and developing their competence, motivation, and engagement.

Matching Summary

Support daily BAU delivery management, service results measurement / evaluation and decisions to improve service quality.

Skills & Requirements

Must-have

  • daily BAU delivery management
  • service results measurement
  • BI model design
  • complex stakeholder management
  • Processes modelling experience
  • Excellent IT literacy
  • Advanced MS Office skills

Nice-to-have

  • proactive business performance reporting
  • continuous improvement focus
  • high emotional intelligence
  • enthusiastic and willing to learn
  • independent mindset

Key Requirements

  • BSC/MSC degree required
  • 5 years relevant experience
  • 3 years data processing or real estate experience
  • 1 year reporting or data visualization experience
  • 1 year people management experience
  • English language advanced

Work Rights

Not specified

Tailored Resume

Cover Letter