Global Head Of Customer Experience

GE HealthCare

Base: $200,000.00-$300,000.00 annual (us); bonus/e...
Hybrid
Order to cash lifecycle management
Ai enabled process deployment
Erp and crm system expertise
GE HealthCare is seeking a Global Head of Customer Experience to lead the organization's efforts in standardizing and improving the end-to-end order to cash lifecycle. The ideal candidate will drive cultural transformation and leverage AI technology to enhance customer experience across a global scale

Job Summary

  • This role leads GE HealthCare’s Global Customer Experience organization to standardize, digitize, and improve the end-to-end order to cash lifecycle with AI-enabled processes and cultural transformation.
  • The position requires driving operational excellence, managing KPIs across customer, operations, and financial metrics, and partnering across multiple functions to embed process and data integrity.
  • GE HealthCare offers a competitive benefits package, professional development opportunities, and a commitment to equal opportunity employment.

Matching Summary

Match Score: 85

GE HealthCare is seeking a Global Head of Customer Experience to lead the organization's efforts in standardizing and improving the end-to-end order to cash lifecycle. The ideal candidate will drive cultural transformation and leverage AI technology to enhance customer experience across a global scale.

Salary

Base: $200,000.00-$300,000.00 Annual (US); Bonus/Equity: Performance based incentives possible; Benefits: Medical, dental, vision, 401(k), paid time off, insurance, tuition reimbursement

Skills & Requirements

Must-have

  • Order to cash lifecycle management
  • AI enabled process deployment
  • ERP and CRM system expertise
  • Global customer experience leadership
  • Change leadership in matrixed environment
  • Lean and Six Sigma continuous improvement

Nice-to-have

  • Enterprise governance and compliance
  • Customer journey and installation management
  • Talent development and culture building
  • Digital transformation and automation
  • Data governance and privacy knowledge
  • Healthcare regulatory familiarity

Key Requirements

  • 10+ years leadership in customer experience or supply chain
  • 3-5+ years enterprise AI/automation leadership
  • Experience with ERP/OMS and CRM platforms
  • Bachelor’s degree required; MBA preferred
  • Six Sigma Black Belt and/or CCXP certification preferred
  • Experience in regulated global organizations
  • Legal authorization to work in the US

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter