Not specified; not specified; comprehensive benefi...
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5+ years technical support experience
2+ years leadership capacity
Tcp/ip dns vpn firewall proficiency
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Zscaler is seeking a Manager for their Focal Support team in Mohali, India, to lead a group of senior support engineers in providing high-level technical support for strategic customers. The ideal candidate should have strong leadership skills, technical expertise in networking and cybersecurity, and a proven ability to manage complex escalations and customer relationships.
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Job Summary
The role involves leading a high-performing team of senior support engineers to provide deep-dive technical support and white-glove service for strategic customers.
Zscaler is an AI-forward enterprise leveraging the world's largest security data lake to power its cloud-native Zero Trust Exchange platform.
The company offers comprehensive benefits including health plans, parental leave, retirement options, and education reimbursement.
Matching Summary
Match Score: 75
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Zscaler is seeking a Manager for their Focal Support team in Mohali, India, to lead a group of senior support engineers in providing high-level technical support for strategic customers. The ideal candidate should have strong leadership skills, technical expertise in networking and cybersecurity, and a proven ability to manage complex escalations and customer relationships.
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Salary
Not specified; Not specified; Comprehensive benefits including health, time off, and education reimbursement
Skills & Requirements
Must-have
5+ years technical support experience
2+ years leadership capacity
TCP/IP DNS VPN firewall proficiency
Cloud security or SASE experience
Complex customer escalation management
Nice-to-have
Follow-the-sun global support model
Deep familiarity with Zscaler products
CCNA CISSP or incident management certs
High-impact culture and urgency
Constructive honest debate environment
Key Requirements
5+ years technical support or operations experience