Customer Experience Associate (future Opportunities) - Montreal Downtown & Surrounding Areas
TD Bank
Montreal, Quebec, Canada
Base: 44,000 - 55,400 cad; bonus/equity: not speci...
Process financial transactions
Understand customer needs
Recommend banking solutions
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, respond and resolve customer concerns, and achieve assigned goals by promoting banking solutions.
TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development defining the colleague experience, supported by regular leadership and development conversations, mentorship, and training programs.
Matching Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
Base: 44,000 - 55,400 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Process financial transactions
Understand customer needs
Recommend banking solutions
Resolve customer concerns
Promote banking solutions
Deliver quality customer experiences
Nice-to-have
Charming and delightful interactions
Think like a customer
Innovate with purpose
Build positive work environment
Operational improvements
Key Requirements
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills
Hands on knowledge of using MS Office and internet
Exercise initiative, be accurate and detail oriented
Dynamic communicator with established customer experience skills