Not specified (assumed hybrid or flexible based on industry standards)
Manage day-to-day testing campaigns
Coordinate with regional vendors
Cross-functional team leadership
Capital One is seeking a Campaign Manager for their Quality of Customer Experience team, focusing on improving customer experience through testing campaigns. The role involves cross-functional collaboration, managing vendor relationships, and enhancing internal processes to ensure a positive customer experience
Job Summary
The Quality of Customer Experience team seeks a Campaign Manager to support acceptance testing efforts that improve network reliability.
This role manages daily testing campaigns through vendors, including intake, design, process, and final reporting to business partners.
Candidates must have at least 3 years of marketing or operations experience and 2 years leading cross-functional projects.
Matching Summary
Match Score: 85
Capital One is seeking a Campaign Manager for their Quality of Customer Experience team, focusing on improving customer experience through testing campaigns. The role involves cross-functional collaboration, managing vendor relationships, and enhancing internal processes to ensure a positive customer experience.
Salary
Base: $87,700 - $100,100; Bonus/Equity: Performance based incentive compensation available; Benefits: Comprehensive health, financial, and well-being benefits
Skills & Requirements
Must-have
Manage day-to-day testing campaigns
Coordinate with regional vendors
Cross-functional team leadership
Develop and execute testing strategies
Post-campaign reporting and analysis
Nice-to-have
Payments industry experience
Influencing executive stakeholders
Continuous process improvement mindset
Quality first approach to testing
Strategic market execution skills
Key Requirements
Bachelor's Degree or Military experience
At least 3 years Marketing or Operations experience
At least 2 years leading cross-functional teams
At least 1 year Microsoft Office or Google Suite experience