Position is responsible for directing all communications and operation for all accounts as they directly pertain to meeting customer requirements and needs
Job Summary
Position is responsible for directing all communications and operation for all accounts as they directly pertain to meeting customer requirements and needs.
Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories is maintained at the highest levels.
Gate Gourmet is the world’s largest independent provider of catering and provisioning services for the airline industry, serving over 250 carriers.
Matching Summary
Position is responsible for directing all communications and operation for all accounts as they directly pertain to meeting customer requirements and needs.
Skills & Requirements
Must-have
Customer requirements and needs
Liaison between airline customers
Account management communication
Compliance with service requirements
Mentoring and supervisory staff
Problem solving and root cause analysis
Daily operational communications
Nice-to-have
Passion for customer service
Charismatic problem solver
Positive professional working relationships
Dedication to excellence
Team building skills
Inspiring others
Key Requirements
Bachelor’s degree required
Minimum 5 years experience
Experience in fast paced environment
Working knowledge of billing/invoicing
Experience managing unionized team
Experience conducting presentations
Experience writing reports
Experience improving procedures
Valid Driver’s License
Ability to obtain Airport Transport Authority badge