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RSM UK is seeking a Finance Service Desk Analyst to provide first-level support for finance applications and related queries. The role emphasizes customer interaction, data quality assurance, and collaboration within the finance technology team, requiring a background in support and strong interpersonal skills.
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Job Summary
The Service Desk Analyst provides first-level support for finance applications and resolves user inquiries regarding incidents.
Candidates must have 1 to 3 years of experience in a call center or phone support environment.
RSM offers a competitive benefits package with flexibility to balance life's demands while serving clients.
Matching Summary
Match Score: 75
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RSM UK is seeking a Finance Service Desk Analyst to provide first-level support for finance applications and related queries. The role emphasizes customer interaction, data quality assurance, and collaboration within the finance technology team, requiring a background in support and strong interpersonal skills.
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Skills & Requirements
Must-have
1 to 3 years of support background
Call center or phone support experience
Incident management system documentation
Finance software application knowledge
Nice-to-have
Working knowledge of Workday preferred
Passion for customer service excellence
Self-motivated with strong interpersonal skills
Ability to work flexible schedule including overtime
Key Requirements
Associate's degree in information systems or Business