Cdi - Responsable Accueil Et Hospitalité Client - Galeries Lafayette Haussmann H/f

Chanel

Paris, France
Customer reception and hospitality
Client relationship management
Team management and coaching
As a true Ambassador of the Maison and the Excellence sought by CHANEL, you are the guarantor of an ultimate experience in our Fashion boutiques throughout the customer journey

Job Summary

  • As a true Ambassador of the Maison and the Excellence sought by CHANEL, you are the guarantor of an ultimate experience in our Fashion boutiques throughout the customer journey.
  • Your main missions will include customer reception, service, personalization, and loyalty, as well as managing and coaching the customer reception team.
  • You will also contribute to the continuity of management for boutique managers, optimizing the customer experience and ensuring reporting and communication of relevant information.

Matching Summary

As a true Ambassador of the Maison and the Excellence sought by CHANEL, you are the guarantor of an ultimate experience in our Fashion boutiques throughout the customer journey.

Skills & Requirements

Must-have

  • Customer reception and hospitality
  • Client relationship management
  • Team management and coaching
  • Operational support for sales teams
  • Handling client requests and issues

Nice-to-have

  • Proactive and innovative approach
  • Strong interpersonal skills
  • Adaptability to evolving environments
  • Fashion sensitivity and intercultural openness

Key Requirements

  • Significant experience in Retail or Hospitality
  • Ability to manage, supervise, and support a team
  • Fluent English

Work Rights

Not specified

Tailored Resume

Cover Letter