1030b1 - Svcs Customer Ops 1

Lexmark

Mexico D, Mexico
Managed services contract operations
Meet or exceed slas and kpis
Manage customer p&l
Responsible for all aspects of the operations of a managed services contract

Job Summary

  • Responsible for all aspects of the operations of a managed services contract.
  • Manages the delivery of contracted services to clients to ensure that SLAs and KPIs are met or exceeded.
  • Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support.

Matching Summary

Responsible for all aspects of the operations of a managed services contract.

Skills & Requirements

Must-have

  • Managed services contract operations
  • Meet or exceed SLAs and KPIs
  • Manage Customer P&L
  • Continuous improvement identification
  • Execute Customer Governance
  • Build strong client relationships

Nice-to-have

  • Innovative mindset
  • Global technology leader

Key Requirements

  • Managed services contract experience
  • Client relationship management
  • Operational team management

Work Rights

Not specified

Tailored Resume

Cover Letter