The role is responsible for managing continuous quality and efficiency of services while driving process improvements to enhance customer satisfaction
Job Summary
The role is responsible for managing continuous quality and efficiency of services while driving process improvements to enhance customer satisfaction.
The manager must actively search for guidelines within KONE units, ensure all documentation is up to date, and support the transition process from units.
KONE values an innovative and collaborative culture where employee engagement, sustainability, and ethical business practices are integral to daily operations.
Matching Summary
The role is responsible for managing continuous quality and efficiency of services while driving process improvements to enhance customer satisfaction.
Skills & Requirements
Must-have
Process improvement and efficiency enhancement
SLA target tracking and reporting
Team management and coaching
HR process coordination
Documentation and archiving compliance
Nice-to-have
Experience with KONE Way processes
Collaborative working culture mindset
Sustainability focus in daily practice
Ethical business practices adherence
Key Requirements
Experience in service operation management
Knowledge of SLA performance metrics
Ability to manage HR processes and team priorities
Understanding of legal document archiving requirements