Field Service Engineer (durham, Nc) - Remote

Cytiva

Durham, North Carolina, US
$65,000.00 - $70,000.00; bonus/incentive pyy eligi...
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Technical troubleshooting and repair
Customer service and communication
Service agreement lead generation
** Cytiva is seeking a Field Service Engineer to work remotely in North Carolina, focusing on providing service, repair, and installation of life sciences equipment. The role emphasizes customer satisfaction, technical competency, and business growth through service agreements and product sales. **

Job Summary

  • The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
  • The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
  • The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.

Matching Summary

Match Score: 75

** Cytiva is seeking a Field Service Engineer to work remotely in North Carolina, focusing on providing service, repair, and installation of life sciences equipment. The role emphasizes customer satisfaction, technical competency, and business growth through service agreements and product sales. **

Salary

$65,000.00 - $70,000.00; Bonus/Incentive pay eligible; Comprehensive benefits package

Skills & Requirements

Must-have

  • Technical troubleshooting and repair
  • Customer service and communication
  • Service agreement lead generation

Nice-to-have

  • Continuous improvement culture
  • Innovation for tangible impact
  • Belonging and unique viewpoints

Key Requirements

  • Bachelor's degree in STEM field or equivalent
  • 35% travel required
  • Valid driver's license
  • Ability to lift up to 50lb

Work Rights

Not specified

Tailored Resume

Cover Letter