Manager - It Operations

Crown Resorts

Sydney, Australia
Onsite
Lead onsite it operations teams
Manage 24x7 shift-based workforce
Experience with gaming adjacent systems
This role provides operational leadership across both IT Technical and IT Field Operations teams within a 24x7 environment

Job Summary

  • This role provides operational leadership across both IT Technical and IT Field Operations teams within a 24x7 environment.
  • The successful candidate will act as the primary Technology representative on property, maintaining service stability and stakeholder alignment.
  • Crown Resorts offers a supportive culture where employees are empowered to explore more and grow under strong leadership.

Matching Summary

This role provides operational leadership across both IT Technical and IT Field Operations teams within a 24x7 environment.

Skills & Requirements

Must-have

  • Lead onsite IT operations teams
  • Manage 24x7 shift-based workforce
  • Experience with gaming adjacent systems
  • Strong incident and problem management
  • SLA governance and operational metrics

Nice-to-have

  • Stakeholder engagement in high pressure
  • Mentoring technical troubleshooting practices
  • Capacity and demand management skills

Key Requirements

  • Extensive experience leading onsite IT operations
  • Proven capability managing 24x7 operations
  • Hands-on technical background in end user computing

Work Rights

Not specified

Tailored Resume

Cover Letter