Support Engineer

Robinhood

Westlake, TX, United States
Base: $37.40-$44 usd; bonus/equity: eligible for b...
On-site
2+ years it support experience
Troubleshooting macos and windows
Experience with mdm and vpn tools
The role serves as the primary onsite technology support partner for Robinhood's Westlake office, ensuring secure and reliable employee experiences

Job Summary

  • The role serves as the primary onsite technology support partner for Robinhood's Westlake office, ensuring secure and reliable employee experiences.
  • Candidates will troubleshoot a wide range of devices and platforms including MacOS, Windows, iOS, Android, and various SaaS applications while contributing to process improvements.
  • The position offers performance-driven compensation with equity ownership, 401(k) matching, and best-in-class benefits including 100% paid health insurance.

Matching Summary

The role serves as the primary onsite technology support partner for Robinhood's Westlake office, ensuring secure and reliable employee experiences.

Salary

Base: $37.40-$44 USD; Bonus/Equity: Eligible for bonus opportunities and equity ownership; Benefits: 100% paid health insurance, 401(k) matching, lifestyle wallet

Skills & Requirements

Must-have

  • 2+ years IT support experience
  • Troubleshooting MacOS and Windows
  • Experience with MDM and VPN tools
  • Onsite technology support presence
  • Knowledge of Jira Service Management

Nice-to-have

  • AI tool proficiency for workflows
  • Strong communication skills
  • Process improvement mindset
  • Distributed team collaboration
  • Clear documentation abilities

Key Requirements

  • 2+ years relevant IT support experience
  • In-person attendance at least 3 days per week
  • Proficiency with Okta, Slack, and ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter