Bilingual Customer Care Specialist - 6 Month Contract

Columbia Sportswear

London, Ontario, Canada
Hourly: $20.00 – $24.00; bonus/equity: not specifi...
Hybrid
Fluent in english and french
High school diploma or equivalent
Exceptional oral and written communication skills
The role involves processing moderate to high levels of consumer inquiries via telephone, email, and correspondence for the Warranty team

Job Summary

  • The role involves processing moderate to high levels of consumer inquiries via telephone, email, and correspondence for the Warranty team.
  • Employees receive benefits including additional paid time off, generous employee discounts, and a hybrid work model with four days onsite.
  • Candidates must be fluent in both English and French to provide accurate information regarding product features and warranty repairs.

Matching Summary

The role involves processing moderate to high levels of consumer inquiries via telephone, email, and correspondence for the Warranty team.

Salary

Hourly: $20.00 – $24.00; Bonus/Equity: Not specified; Benefits: Additional PTO, Employee Discounts, Hybrid Work Model

Skills & Requirements

Must-have

  • Fluent in English and French
  • High school diploma or equivalent
  • Exceptional oral and written communication skills
  • Proficiency in MS Word and Excel
  • Experience with telephone techniques

Nice-to-have

  • Positive attitude toward team
  • Ability to multitask effectively
  • Calm demeanor under pressure
  • Knowledge of inventory management systems

Key Requirements

  • High school diploma required
  • Fluency in English and French mandatory
  • 6-month contract duration

Work Rights

Not specified

Tailored Resume

Cover Letter