Patient Service Representative (psr) - Urology Call Center

Advocate Aurora Health

Racine, Wisconsin, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
Onsite
Hipaa compliance knowledge
Insurance plan verification skills
Electronic health record data entry
Advocate Aurora Health is seeking a full-time Patient Service Representative for their Urology Call Center in Racine and Pleasant Prairie, Wisconsin. The role involves managing patient communications, creating electronic health records, and ensuring compliance with healthcare regulations while providing excellent customer service

Job Summary

  • This role serves as the foundation of the patient medical record by creating initial electronic health records and preventing duplicate entries.
  • The position requires verifying demographic and insurance information while collecting co-pays to ensure timely payment and prevent billing issues.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, generous retirement offerings, and extensive benefits programs.

Matching Summary

Match Score: 75

Advocate Aurora Health is seeking a full-time Patient Service Representative for their Urology Call Center in Racine and Pleasant Prairie, Wisconsin. The role involves managing patient communications, creating electronic health records, and ensuring compliance with healthcare regulations while providing excellent customer service.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • HIPAA compliance knowledge
  • Insurance plan verification skills
  • Electronic health record data entry
  • High-volume call center experience
  • Cash handling and payment collection

Nice-to-have

  • Strong customer service recovery skills
  • Ability to work independently under pressure
  • Experience with patient portal education
  • Collaborative team communication style

Key Requirements

  • High School Diploma or GED required
  • No prior experience required
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

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