Technical Services & Complaint Intake Supervisor (emea Support)

Abbott

Taguig City, Philippines
Not specified; not specified; not specified
5 years supervisory experience in medical device industry
Knowledge of iso13485 and fda 820 regulations
Experience managing technical complaint resolution teams
The role is responsible for coordinating day-to-day operations of a Complaint Intake/Technical Services Team supporting assigned markets

Job Summary

  • The role is responsible for coordinating day-to-day operations of a Complaint Intake/Technical Services Team supporting assigned markets.
  • Candidates must partner with the QA/RA function to ensure adherence to the Quality Management System meeting both ISO13485 and FDA 820 requirements.
  • The position involves managing team budgets, staffing, and driving continuous improvement on processes while ensuring business continuity.

Matching Summary

The role is responsible for coordinating day-to-day operations of a Complaint Intake/Technical Services Team supporting assigned markets.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5 years supervisory experience in medical device industry
  • Knowledge of ISO13485 and FDA 820 regulations
  • Experience managing technical complaint resolution teams
  • Ability to lead continuous improvement initiatives
  • Strong stakeholder management with legal and QA functions

Nice-to-have

  • Experience with new product launch activities
  • Ability to foster a collaborative team culture
  • Subject matter expertise for internal audits
  • Data analysis skills for trend identification
  • Emotional intelligence for conflict resolution

Key Requirements

  • Minimum 5 years supervisory experience in medical device industry
  • 3rd Level Certificate, Diploma or Degree in Science, Biomedical, Engineering, or Healthcare
  • Proven track record in regulatory compliance (ISO/FDA)

Work Rights

Not specified

Tailored Resume

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