Customer Success Manager

DataGrail

Remote, US
Base: $110,000 - $140,000 usd; bonus/equity: varia...
Remote
Experience in customer success or onboarding roles
Strong understanding of gdpr and ccpa regulations
Proven ability to manage multiple customer priorities
You will partner with customers to help them operationalize and scale their privacy programs using an agentic privacy platform

Job Summary

  • You will partner with customers to help them operationalize and scale their privacy programs using an agentic privacy platform.
  • The role involves leading customer onboarding, driving platform adoption, and proactively monitoring customer health to prevent churn.
  • Employees are eligible for equity, comprehensive health benefits, a remote-first work environment, and a work from home stipend.

Matching Summary

You will partner with customers to help them operationalize and scale their privacy programs using an agentic privacy platform.

Salary

Base: $110,000 - $140,000 USD; Bonus/Equity: Variable compensation included in OTE; Benefits: Equity, health, dental, vision, 401k, parental leave

Skills & Requirements

Must-have

  • Experience in customer success or onboarding roles
  • Strong understanding of GDPR and CCPA regulations
  • Proven ability to manage multiple customer priorities
  • Experience with privacy platforms or related technologies

Nice-to-have

  • Passion for helping organizations navigate compliance challenges
  • Ability to build trusted relationships with executive teams
  • Experience supporting customers in fast-moving environments

Key Requirements

  • Experience in customer-facing SaaS roles
  • Knowledge of data privacy regulations like GDPR and CCPA
  • Strong project management and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter