Product Support Specialist (contract)

Notion

Seoul, South Korea
Remote
Native korean fluency
Fluent english communication
Technical support experience
Notion is seeking a Product Support Specialist for a 12-month contract in Seoul, South Korea. The role involves providing technical support to customers, collaborating with cross-functional teams, and contributing to process improvements, all while ensuring high-quality customer experiences

Job Summary

  • Provide best-in-class support to paid customers, meeting their expectations.
  • Collaborate cross-functionally to share customer insights, unblock issues, and improve workflows.
  • Reproduce customer issues, triage, file defects, and contribute to knowledge libraries and user-facing content.

Matching Summary

Match Score: 85

Notion is seeking a Product Support Specialist for a 12-month contract in Seoul, South Korea. The role involves providing technical support to customers, collaborating with cross-functional teams, and contributing to process improvements, all while ensuring high-quality customer experiences.

Skills & Requirements

Must-have

  • Native Korean fluency
  • Fluent English communication
  • Technical support experience
  • Customer experience passion
  • Problem-solving skills
  • Work under pressure

Nice-to-have

  • Experience with Zendesk
  • Early market support experience
  • Startup team experience
  • Troubleshooting SSO/SAML/APIs

Key Requirements

  • 2+ years in technical support or customer service
  • Native fluency in Korean
  • Fluent English communication

Work Rights

Not specified

Tailored Resume

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