Customer Success Partner

Team Global Express

Competitive salary above industry st + ards; not s...
Fully remote
Experience in customer success or logistics
Strong communication and stakeholder management skills
Proficiency with reporting, excel, and crm systems
This role serves as the critical link between customers, sales teams, and freight operations to drive service excellence

Job Summary

  • This role serves as the critical link between customers, sales teams, and freight operations to drive service excellence.
  • The successful candidate will monitor service performance metrics like DIFOT and manage customer escalations to ensure retention.
  • Team Global Express offers competitive salaries, flexible working arrangements, and a supportive environment focused on career growth.

Matching Summary

This role serves as the critical link between customers, sales teams, and freight operations to drive service excellence.

Salary

Competitive salary above industry standards; Not specified; Upskilling, training, mentoring, employee perks, flexible work, parental leave

Skills & Requirements

Must-have

  • Experience in customer success or logistics
  • Strong communication and stakeholder management skills
  • Proficiency with reporting, Excel, and CRM systems

Nice-to-have

  • Freight, transport or supply chain experience
  • Proactive and solutions driven mindset
  • Ability to manage competing priorities

Key Requirements

  • Experience in customer success, sales support, logistics or account management
  • Comfortable working with reporting tools and CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter