Sr. Customer Success Manager

Genesys

Tokyo, Japan
Hybrid
Enterprise account management
Customer experience transformation
Consultative approach
As a Senior Customer Success Manager, you will enable enterprise customers to transform their customer experience through AI-powered Experience Orchestration

Job Summary

  • As a Senior Customer Success Manager, you will enable enterprise customers to transform their customer experience through AI-powered Experience Orchestration.
  • You will act as a trusted advisor, guiding customers from onboarding to continuous value realization.
  • Join a team that values empathy and collaboration, allowing you to make a significant impact on the company.

Matching Summary

As a Senior Customer Success Manager, you will enable enterprise customers to transform their customer experience through AI-powered Experience Orchestration.

Skills & Requirements

Must-have

  • Enterprise account management
  • Customer experience transformation
  • Consultative approach

Nice-to-have

  • Proactive mindset
  • Excellent interpersonal skills
  • Leadership profile

Key Requirements

  • 8+ years experience in technology-related field
  • Bachelor's Degree in tech or business-related field
  • Native/Fluent Japanese and Business level English

Work Rights

Not specified

Tailored Resume

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