Senior Customer Success Manager - Enterprise Health Systems

K Health

New York, NY, United States
Base: $160,000 - $200,000 usd; bonus/equity: stock...
On-site
5+ years customer success or product management experience
Manage complex stakeholder relationships across health systems
Translate partner needs into scalable product priorities
The role focuses on owning the post-launch product relationship with health-system partners to ensure clinic success and adoption

Job Summary

  • The role focuses on owning the post-launch product relationship with health-system partners to ensure clinic success and adoption.
  • K Health leverages clinical AI to power 24/7 primary care, partnering with leading systems like Mayo Clinic and Cedars-Sinai.
  • Employees receive competitive compensation including stock options, paid parental leave, and a hybrid work schedule with weekly lunches.

Matching Summary

The role focuses on owning the post-launch product relationship with health-system partners to ensure clinic success and adoption.

Salary

Base: $160,000 - $200,000 USD; Bonus/Equity: Stock options for every full-time employee; Benefits: Competitive health, dental, vision, 401k, and commuter benefits

Skills & Requirements

Must-have

  • 5+ years customer success or product management experience
  • Manage complex stakeholder relationships across health systems
  • Translate partner needs into scalable product priorities
  • Deep understanding of healthcare workflows and clinical operations
  • Technical depth regarding APIs, integrations, and platform constraints

Nice-to-have

  • Experience with digital health or health-system partnerships
  • Background in program management or product operations
  • Strong executive communication and presentation skills
  • Familiarity with AI-powered virtual care models

Key Requirements

  • 5+ years experience in customer success, product management, or implementation
  • Ability to understand product deeply across patient and provider experiences
  • Comfort working with healthcare workflows and clinical stakeholders

Work Rights

Not specified

Tailored Resume

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