Senior Customer Success Manager

TELUS Health/lifeworks

Melbourne, Australia
Competitive salary; generous commission scheme; co...
Fully remote
5+ years in account management or customer success
Proven track record managing enterprise contracts
Experience with hr, employee wellbeing, or eap programs
The role involves serving as a strategic executive partner for enterprise clients to drive significant revenue growth through upselling and value realisation

Job Summary

  • The role involves serving as a strategic executive partner for enterprise clients to drive significant revenue growth through upselling and value realisation.
  • Candidates must possess the ability to influence at the highest levels while navigating complex organisational dynamics to maintain deep, trust-based partnerships.
  • TELUS Health offers a competitive salary package with a generous commission scheme, comprehensive insurance, and flexible remote work arrangements across Australia.

Matching Summary

The role involves serving as a strategic executive partner for enterprise clients to drive significant revenue growth through upselling and value realisation.

Salary

Competitive salary; Generous commission scheme; Comprehensive insurance coverage

Skills & Requirements

Must-have

  • 5+ years in account management or customer success
  • Proven track record managing enterprise contracts
  • Experience with HR, employee wellbeing, or EAP programs
  • Ability to build trusted relationships with C-suite stakeholders
  • Proficiency in CRM systems like Salesforce

Nice-to-have

  • Strategic acumen for complex organisational dynamics
  • Consultative approach to uncovering growth opportunities
  • Resilience and adaptability in changing business environments
  • Advanced financial acumen for contract management
  • Passion for driving remarkable health outcomes

Key Requirements

  • Minimum 5+ years experience in account management or enterprise sales
  • Bachelor's Degree in Business, Human Resources, Psychology, or equivalent
  • Right to work in Australia
  • Ability to pass background checks and security clearances

Work Rights

Right to work in Australia required

Tailored Resume

Cover Letter