Sanofi is seeking a Digital Service Manager for Customer Contact Management (CCM) in Bogotá, Colombia, to oversee service quality, continuous improvement, and stakeholder collaboration. The ideal candidate will have significant experience in service management, particularly within digital or IT environments, and will be responsible for implementing innovative digital solutions to enhance customer satisfaction and service efficiency
Job Summary
You will be accountable for the end-to-end service quality and value at optimized costs, overseeing continuous improvement and promoting stakeholder collaboration.
The Salesforce CCM domain covers case management, omnichannel customer support, AI-powered service automation, and contact center operations.
Discover endless opportunities to grow your talent and drive your career, with flexible working policies including up to 50% remote work.
Matching Summary
Match Score: 85
Sanofi is seeking a Digital Service Manager for Customer Contact Management (CCM) in Bogotá, Colombia, to oversee service quality, continuous improvement, and stakeholder collaboration. The ideal candidate will have significant experience in service management, particularly within digital or IT environments, and will be responsible for implementing innovative digital solutions to enhance customer satisfaction and service efficiency.