Guest Service Supervisor

Drury Hotels

Mobile, Alabama, US
Starting at $17 ph; quarterly bonuses up to $3,200...
Guest service standards
Positive leadership characteristics
Exceptional guest experience
Assists management team with supervising the front desk / guest service positions of the hotel, ensuring policies and procedures are consistently communicated and followed

Job Summary

  • Assists management team with supervising the front desk / guest service positions of the hotel, ensuring policies and procedures are consistently communicated and followed.
  • Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
  • Offers incentives like quarterly bonuses up to $3200/year, flexible scheduling, paid time off, hotel discounts, and free room nights.

Matching Summary

Assists management team with supervising the front desk / guest service positions of the hotel, ensuring policies and procedures are consistently communicated and followed.

Salary

Starting at $17 per hour; Quarterly bonuses up to $3200/year; Benefits: Medical, dental, vision, prescription, life, disability and Team Member Assistance Program, Company-matched 401(k)

Skills & Requirements

Must-have

  • Guest service standards
  • Positive leadership characteristics
  • Exceptional guest experience
  • Handle money and make change
  • Monitor hotel facilities

Nice-to-have

  • Cross-training
  • Mentorship
  • Team member development
  • Work-life-balance
  • Award-winning company

Key Requirements

  • Ability to give and take written and oral direction
  • Communicate clearly in English
  • Thorough knowledge of Drury Hotels’ policies and procedures
  • Ability to train, motivate and inspire team members
  • Thorough knowledge of marketing and sales programs

Work Rights

Not specified

Tailored Resume

Cover Letter