Job Summary

• The Senior Manager, Incident Management sets and advances the firm’s technology incident management policy, standards, and governance, focusing on frameworks, controls, and process excellence.
• This role creates measurable business value by protecting client trust and market commitments, reducing operational and financial risk, and ensuring regulatory-grade resilience.
• Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance, and can expect competitive compensation, a generous retirement plan, and hybrid work schedule.

Matching Summary

Salary

Base: $137,000.00 - $293,000.00; Bonus/Equity: Annual bonus eligibility; Benefits: Health and wellness benefits, Paid time off, Family care resources

Skills & Requirements

Key Requirements

• Bachelor’s degree or equivalent experience
• 10+ years in technology operations
• 5+ years leading incident management teams
• Demonstrated leadership of major incident response
• Strong hands-on experience with ServiceNow ITSM
• ITIL certification preferred
• Proven vendor management experience

Work Rights