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Manulife is seeking an Operational Excellence Senior Consultant to lead cross-functional initiatives that enhance operational efficiency and process improvement. The ideal candidate will possess strong expertise in methodologies such as Lean Six Sigma and demonstrate the ability to communicate effectively with senior stakeholders.
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Job Summary
Lead and execute cross-functional, top-down Operational Excellence initiatives, including onshore–offshore collaboration when applicable.
Identify, analyze, and quantify process inefficiencies, performance gaps, and continuous improvement opportunities using advanced analytical techniques.
Build and manage strong working relationships with diverse and senior stakeholders across functions and geographies.
Matching Summary
Match Score: 75
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Manulife is seeking an Operational Excellence Senior Consultant to lead cross-functional initiatives that enhance operational efficiency and process improvement. The ideal candidate will possess strong expertise in methodologies such as Lean Six Sigma and demonstrate the ability to communicate effectively with senior stakeholders.
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Skills & Requirements
Must-have
Operational Excellence initiatives
end-to-end process discovery
Lean Six Sigma, DMAIC frameworks
advanced data analysis
senior stakeholder engagement
Nice-to-have
cross-functional collaboration
onshore-offshore initiatives
knowledge sharing
organizational values
Key Requirements
Minimum 3 years of experience in insurance/BPO
Minimum 2 years of Operational Excellence methodologies