Passenger Service Agent

Alliance Ground International (AGI)

Brownsville, TX, United States
Customer service
Safety and security procedures
Handle customer interactions
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and following safety and security procedures

Job Summary

  • As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and following safety and security procedures.
  • Responsibilities include handling customer interactions at the ticket counter and gate, managing reservations, issuing tickets, processing baggage claims, and answering flight-related inquiries.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, a 401(k) program, and free on-the-job training.

Matching Summary

As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and following safety and security procedures.

Skills & Requirements

Must-have

  • customer service
  • safety and security procedures
  • handle customer interactions
  • answer flight inquiries
  • manage reservations and ticketing

Nice-to-have

  • friendly and outgoing
  • outstanding customer service focus
  • team player
  • energy and enthusiasm

Key Requirements

  • High school diploma or GED
  • Authorization to work in the United States
  • Complete SIDA training
  • 1+ year relevant experience (preferred)
  • Previous customer service experience (preferred)

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter