Associate Ii, Complaints

Alcon

Selangor, Malaysia
Complaint intake and follow-up
Adverse event reporting
Regulatory compliance
Responsible for day-to-day case management of quality technical and adverse event complaint records, including intake, follow up, triage, system entry- and final response

Job Summary

  • Responsible for day-to-day case management of quality technical and adverse event complaint records, including intake, follow up, triage, system entry- and final response.
  • Ensure compliance of the regional/country complaint handling process for all Alcon products in compliance with local and international regulations, guidelines and applicable directives.
  • Alcon offers continuous learning and development opportunities and a competitive compensation package and comprehensive benefits.

Matching Summary

Responsible for day-to-day case management of quality technical and adverse event complaint records, including intake, follow up, triage, system entry- and final response.

Skills & Requirements

Must-have

  • Complaint intake and follow-up
  • Adverse event reporting
  • Regulatory compliance
  • Data entry and documentation
  • Product return and shipping

Nice-to-have

  • Collaborate with diverse teams
  • Continuous learning opportunities
  • Customer feedback and satisfaction

Key Requirements

  • 1-2 years of experience
  • Tertiary qualification in healthcare discipline
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter