Job Summary

• The Patient Family Relations Specialist serves as a compassionate liaison between patients, families, and staff to resolve feedback and support patient rights.
• This role requires conducting timely investigations into complaints, mediating expectations, and ensuring compliance with federal and state regulatory standards.
• Candidates must demonstrate flexibility to float between Mass General Brigham sites including MGH, BWH, and Faulkner while maintaining high service excellence.

Matching Summary

Salary

Base: $58,136.00 - $84,656.00 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits career advancement opportunities differentials premiums and bonuses

Skills & Requirements

Key Requirements

• Bachelor's degree in social work psychology human services or related field
• 3-5 years experience in healthcare setting
• No direct budgetary responsibility required

Work Rights