Senior Services Manager - Digital Customer Reliability

GE VERNOVA

Houston, United States
On-site
Digital customer lifecycle management
Predictive analytics and monitoring solutions
Asset performance management (apm) software analytics
Provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a digital focus

Job Summary

  • Provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a digital focus.
  • Leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.
  • Stay informed of industry trends and make decisions and handle complex tasks or problems in areas of operational, product management, technology or engineering.

Matching Summary

Provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a digital focus.

Skills & Requirements

Must-have

  • Digital customer lifecycle management
  • Predictive analytics and monitoring solutions
  • Asset Performance Management (APM) software analytics
  • Artificial intelligence (AI) for data modeling
  • Cross-functional team collaboration

Nice-to-have

  • Customer advocacy and satisfaction
  • Industry trend analysis
  • Strategic policy development

Key Requirements

  • Bachelor's degree or equivalent
  • 7 years of reliability engineering experience
  • 7 years of operations and maintenance experience
  • 5 years of Advanced Predictive Analytics experience
  • 5 years of APM software analytics experience
  • Experience with AI for data modeling
  • Experience with EPCC or EPCM methodologies
  • Experience working with cross-functional teams
  • Experience preparing reports and presentations

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter