The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and mitigating risk for homeowners
Job Summary
The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and mitigating risk for homeowners.
This role requires reviewing complex financial documents such as payment summaries, escrow analyses, and foreclosure documents to determine resolution paths.
Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid volunteer time off.
Matching Summary
Match Score: 85
The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and mitigating risk for homeowners.
Skills & Requirements
Must-have
5+ years of mortgage experience
Knowledge of CFPB laws and regulations
Experience with loss mitigation and foreclosure
Ability to research loan documents and escrow analyses
Superior written and verbal communication skills
Nice-to-have
Empathy in customer interactions
Mentoring and training subordinate team members
Strong organizational and multi-tasking abilities
Quick adaptation to changing work assignments
Key Requirements
High School Diploma required
5+ years of Mortgage Experience
Familiarity with MSP or Finastra Servicing Director systems
Intermediate knowledge of MS Word, Excel, and Outlook