Customer Success Manager

AVEVA Group

San Leandro, CA, US
Base: $101,600.00 - $268,300.00; bonus/equity: not...
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Manage portfolio of customer accounts
Build and maintain strong customer relationships
Drive adoption of aveva technology
** AVEVA Group is seeking a Customer Success Manager to enhance customer engagement and satisfaction through proactive relationship management. The role involves working closely with clients to optimize their use of AVEVA technology, ensuring they achieve their business goals and realize value from the software. **

Job Summary

  • The role involves managing a portfolio of customer accounts through proactive engagements to help customers realize proven value faster.
  • Employees will build strong relationships, become trusted partners, and drive the success of customers by increasing adoption of AVEVA software.
  • Benefits include flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, and comprehensive medical coverage.

Matching Summary

Match Score: 75

** AVEVA Group is seeking a Customer Success Manager to enhance customer engagement and satisfaction through proactive relationship management. The role involves working closely with clients to optimize their use of AVEVA technology, ensuring they achieve their business goals and realize value from the software. **

Salary

Base: $101,600.00 - $268,300.00; Bonus/Equity: Not specified; Benefits: Flex work hours, 20-25 days PTO, parental leave, 401K

Skills & Requirements

Must-have

  • Manage portfolio of customer accounts
  • Build and maintain strong customer relationships
  • Drive adoption of AVEVA technology
  • Create success plans and execute against them
  • Understand customer goals and business initiatives

Nice-to-have

  • Energetic, creative, confident, and well-organized
  • Out-of-the-box thinking for tailored solutions
  • Strong multi-tasking ability with prioritization
  • Foreign language proficiency
  • Trusted advisor mindset

Key Requirements

  • 3+ years experience in Customer Success Management role
  • 2-5 years experience in process manufacturing or services industry
  • Experience with project and program management methodology
  • Ability to travel globally 10-20% of the time
  • Strong communication and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter