Director Commercial Experience & Fulfillment

Papa John's

Louisville, KY, US
Menu technology lifecycle management
Delivery and fulfillment systems ownership
Vendor and partner relationship management
The Director, Commercial Experience & Fulfillment focuses on driving the development and orchestration of menu and product technology, ensuring seamless integration across multiple platforms and channels

Job Summary

  • The Director, Commercial Experience & Fulfillment focuses on driving the development and orchestration of menu and product technology, ensuring seamless integration across multiple platforms and channels.
  • This role collaborates with internal teams and external partners to optimize menu builds, promotional offers, and system accuracy to deliver a high-performance fulfillment experience throughout the US and Canada.
  • Papa John's values diversity, integrity, innovation, and teamwork, fostering a culture where everyone belongs and works together to create positive customer experiences.

Matching Summary

The Director, Commercial Experience & Fulfillment focuses on driving the development and orchestration of menu and product technology, ensuring seamless integration across multiple platforms and channels.

Skills & Requirements

Must-have

  • menu technology lifecycle management
  • delivery and fulfillment systems ownership
  • vendor and partner relationship management
  • cross-platform menu data synchronization
  • promotional offer and pricing management
  • system auditing and technical troubleshooting

Nice-to-have

  • strong executive communication skills
  • cross-functional collaboration and coordination
  • continuous operational change management
  • experience with multi-unit franchise models
  • knowledge of third-party delivery platforms
  • focus on customer-centric experience

Key Requirements

  • 10+ years restaurant technology or retail operations experience
  • 5+ years leadership overseeing commercial systems
  • experience managing technology rollouts across 3,000+ restaurants
  • Bachelor’s degree in Business or related field
  • MBA preferred
  • familiarity with PAR Brink, NCR, Deliverect or equivalent
  • must comply with US and Canadian employment eligibility

Work Rights

Must comply with US employment eligibility and E-Verify requirements

Tailored Resume

Cover Letter