This position represents Maersk’s commitment to delivering high-quality shipping and logistics services, upholding a customer-centric service mindset and taking ownership of ensuring seamless execution
Job Summary
This position represents Maersk’s commitment to delivering high-quality shipping and logistics services, upholding a customer-centric service mindset and taking ownership of ensuring seamless execution.
The Senior Specialist acts as the central hub connecting all stages of end-to-end operations, driving cross-functional collaboration and optimizing processes to enhance customer experience and team performance.
Key responsibilities include completing tasks promptly and accurately, identifying continuous improvement opportunities, engaging proactively with customers, managing escalated issues, and training new employees.
Matching Summary
This position represents Maersk’s commitment to delivering high-quality shipping and logistics services, upholding a customer-centric service mindset and taking ownership of ensuring seamless execution.
Skills & Requirements
Must-have
Customer-centric service mindset
Seamless execution
Cross-functional collaboration
Process optimization
Fluent English speaking and writing
Proficient in Microsoft Office
Nice-to-have
Innovative mindset
Adaptability and growth potential
Understanding of business cultures
Key Requirements
5+ years of customer service experience
Shipping or logistics background is a plus
Practical skills in process optimization and data analysis