Technical Support Specialist I

Insperity Inc

Multiple Locations
Fully remote
Software issue analysis
Remote software support
Client information maintenance
Insperity provides comprehensive HR solutions with a blend of service and technology, valuing diversity, inclusivity, and employee well-being

Job Summary

  • Insperity provides comprehensive HR solutions with a blend of service and technology, valuing diversity, inclusivity, and employee well-being.
  • The Technical Support Specialist I is responsible for ongoing support of Insperity Business Performance Solutions (BPS) products to existing clients, analyzing issues, and providing remote support.
  • The company offers flexibility, career growth through continuous learning and mentorship, and a robust total rewards package including generous PTO and comprehensive benefits.

Matching Summary

Insperity provides comprehensive HR solutions with a blend of service and technology, valuing diversity, inclusivity, and employee well-being.

Skills & Requirements

Must-have

  • Software issue analysis
  • Remote software support
  • Client information maintenance
  • Software diagnostics tools
  • Client retraining
  • Confidentiality of sensitive information

Nice-to-have

  • Excellent email technical support
  • Improve customer satisfaction
  • Increase customer reference-ability
  • Collaborative work environment
  • Process-driven work habits

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • 1-4 years technical support experience
  • Internet browser technologies knowledge
  • Web-based software solutions knowledge
  • Basic CRM systems knowledge
  • Effective written and verbal communication

Work Rights

Not specified

Tailored Resume

Cover Letter