Guest Services Representative

Land Rover Charlotte

Austin, Texas, US
Guest services procedures
Handle incoming phone calls
Manage logs and track calls
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, and directs customers to the appropriate person or department.
  • Walks around the showroom hourly to offer refreshments to guests and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Handle incoming phone calls
  • Manage logs and track calls
  • Communicate with management
  • Maintain a clean environment
  • Provide customer service training

Nice-to-have

  • Warm, positive, and happy environment
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

Key Requirements

  • High School Diploma
  • Up to 3 years of experience
  • Previous customer service experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System
  • Regular and predictable attendance
  • Evening hours, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter