This role serves as the first point of contact for clients, ensuring IT infrastructure remains operational through proactive monitoring and incident resolution
Job Summary
This role serves as the first point of contact for clients, ensuring IT infrastructure remains operational through proactive monitoring and incident resolution.
The engineer will work across two or more technology domains including Cloud, Security, Networking, Applications, or Collaboration to resolve low-complexity incidents.
NTT DATA is a global leader serving 75% of the Fortune Global 100, offering a diverse workplace where employees can grow and thrive.
Matching Summary
This role serves as the first point of contact for clients, ensuring IT infrastructure remains operational through proactive monitoring and incident resolution.
Skills & Requirements
Must-have
Entry-level troubleshooting experience
Knowledge of ITIL processes
Proficiency with ITSM tools
Understanding of network and security concepts
Ability to work in shift rotations
Nice-to-have
Client-centric communication approach
Active listening skills
Positive outlook under pressure
Willingness to work longer hours
Cross-cultural collaboration ability
Key Requirements
Bachelor's degree in IT or Computing
Entry-level experience in ICT organization
Basic knowledge of management agents and redundancy