Client Support Manager

GOCal

Gurugram, India
Wso, compliance services or syndicated loan market experience
L1 application and reporting support
Troubleshooting system errors and reporting issues
The WSO Client Support Services (CSS) team operates as a critical liaison between clients and internal product and operational teams, providing L1 application and reporting support, with a focus on syndicated loan agency and compliance workflows

Job Summary

  • The WSO Client Support Services (CSS) team operates as a critical liaison between clients and internal product and operational teams, providing L1 application and reporting support, with a focus on syndicated loan agency and compliance workflows.
  • This role combines frontline client support with light project management, ensuring operational success across a growing global client base.
  • S&P Global provides everything you—and your career—need to thrive at S&P Global, including health and wellness, flexible downtime, continuous learning, and investment in your future.

Matching Summary

The WSO Client Support Services (CSS) team operates as a critical liaison between clients and internal product and operational teams, providing L1 application and reporting support, with a focus on syndicated loan agency and compliance workflows.

Skills & Requirements

Must-have

  • WSO, Compliance Services or Syndicated Loan Market experience
  • L1 application and reporting support
  • Troubleshooting system errors and reporting issues
  • Client relationship management
  • Cross-functional collaboration with Product, Engineering, Operations

Nice-to-have

  • Motivated and client-centric approach
  • Ability to challenge the status quo
  • Positive attitude to achieve deadlines
  • Curiosity and belief in essential intelligence
  • Collaborative partner to teams

Key Requirements

  • Direct experience of WSO, Compliance Services or Syndicated Loan Market
  • Experience liaising with Senior Stakeholders
  • Experience working in a high-pressure client facing role
  • Proven ability to think critically
  • Organized, able to multi-task
  • Self-starter with an attention to detail
  • Experience project managing or coordinating technology and business delivery
  • Experience of working with Asset Management or Data Technology
  • Excellent written and verbal communication skills
  • Comfortable working across regions and time zones

Work Rights

Not specified

Tailored Resume

Cover Letter