Supervisor Help Desk

pahousingfinanceagency.mobi

5-7 years it support experience
Supervisory responsibilities required
Ticket management expertise
The role provides immediate supervision to a unit of employees while setting and delegating day-to-day tasks to achieve operational objectives

Job Summary

  • The role provides immediate supervision to a unit of employees while setting and delegating day-to-day tasks to achieve operational objectives.
  • This position oversees the Service Delivery team by managing performance, mentoring staff, and serving as the escalation point for complex technical issues.
  • The company is committed to bringing passion and customer focus to the business in an environment where people truly believe in what they are doing.

Matching Summary

The role provides immediate supervision to a unit of employees while setting and delegating day-to-day tasks to achieve operational objectives.

Skills & Requirements

Must-have

  • 5-7 years IT support experience
  • supervisory responsibilities required
  • ticket management expertise
  • Microsoft 365 environment knowledge
  • vendor relationship management

Nice-to-have

  • strong communication skills
  • mentoring and training ability
  • passion for customer focus
  • collaborative team player
  • multitasking capability

Key Requirements

  • Bachelor of Science degree or equivalent
  • 5-7 years relevant IT experience
  • Previous supervisory responsibilities
  • Microsoft 365 Certification preferred
  • MCITP certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter