Senior Customer Service Representative

diversey.me

Base: not specified; bonus/equity: annual + holida...
Fluent in french and english
Customer service conflict resolution
Intermediate computer skills
The Senior Customer Service Representative provides exemplary service, supports team members, contributes to continuous improvement efforts, and cultivates strong customer relationships to drive satisfaction and loyalty

Job Summary

  • The Senior Customer Service Representative provides exemplary service, supports team members, contributes to continuous improvement efforts, and cultivates strong customer relationships to drive satisfaction and loyalty.
  • Benefits include life insurance, private medical care, holiday allowance, bonuses, extra vacation days, and career growth opportunities in a global organization.
  • Solenis is a leading global provider of water and hygiene solutions with a dynamic international team focused on innovation, sustainability, and collaboration.

Matching Summary

The Senior Customer Service Representative provides exemplary service, supports team members, contributes to continuous improvement efforts, and cultivates strong customer relationships to drive satisfaction and loyalty.

Salary

Base: Not specified; Bonus/Equity: Annual and holiday bonuses; Benefits: Life insurance, private medical care, holiday allowance, extra vacation days

Skills & Requirements

Must-have

  • Fluent in French and English
  • Customer service conflict resolution
  • Intermediate computer skills
  • Experience with ERP systems
  • Order processing support

Nice-to-have

  • Mentorship and training skills
  • Process improvement contributions
  • Strong written and verbal communication
  • Collaboration with sales and other departments
  • Proactive customer needs anticipation

Key Requirements

  • Minimum 1 year customer service experience
  • Fluent in French and English
  • Experience handling conflict situations
  • Proficient in MS Word, Excel, and Internet applications
  • Experience with ERP systems such as SAP, JDE, or AS400

Work Rights

Not specified

Tailored Resume

Cover Letter