Senior/principal Manager, Customer Experience (cxdo)

tech.gov.sg

Not specified
5-7 years of customer experience
Experience in omni-channel service delivery
Knowledge of crm systems
The Senior/Principal Manager, Customer Experience role at tech.gov.sg involves leading the transformation of customer service delivery through omni-channel strategies for SkillsFuture Singapore and Workforce Singapore. The position emphasizes a blend of strategic planning, technology innovation, and quality assurance to enhance citizen engagement and satisfaction

Job Summary

  • The role offers an exciting opportunity to shape the future of citizen-centric service delivery across multiple channels.
  • You will work at the intersection of strategy, operations, technology, and quality assurance.
  • Successful candidates will be offered a 1-year contract with potential for extension and permanent tenure.

Matching Summary

Match Score: 85

The Senior/Principal Manager, Customer Experience role at tech.gov.sg involves leading the transformation of customer service delivery through omni-channel strategies for SkillsFuture Singapore and Workforce Singapore. The position emphasizes a blend of strategic planning, technology innovation, and quality assurance to enhance citizen engagement and satisfaction.

Skills & Requirements

Must-have

  • 5-7 years of customer experience
  • experience in omni-channel service delivery
  • knowledge of CRM systems
  • strong analytical and problem-solving skills

Nice-to-have

  • customer-centric mindset
  • adaptability to fast-paced environments
  • excellent communication and interpersonal skills

Key Requirements

  • minimum 5-7 years of relevant experience
  • experience managing contact centre operations
  • familiarity with AI and automation technologies

Work Rights

Not specified

Tailored Resume

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