Delivery Manager Ii

GHX

Remote
Base: $32.21 - $43.26 ph; bonus/equity: not specif...
Remote
Customer service excellence
Customer relationship management
Managed services solutions
The Delivery Manager II role is responsible for the successful management of customer relationships to increase the overall utilization of GHX solutions and services, ensuring customer retention and improved customer satisfaction levels for Managed Services

Job Summary

  • The Delivery Manager II role is responsible for the successful management of customer relationships to increase the overall utilization of GHX solutions and services, ensuring customer retention and improved customer satisfaction levels for Managed Services.
  • Key responsibilities include cultivating customer relationships, providing support for escalations and product issues, monitoring quality metrics, leading implementations, and mentoring team members.
  • GHX offers a total compensation package including health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement.

Matching Summary

The Delivery Manager II role is responsible for the successful management of customer relationships to increase the overall utilization of GHX solutions and services, ensuring customer retention and improved customer satisfaction levels for Managed Services.

Salary

Base: $32.21 - $43.26 per hour; Bonus/Equity: Not specified; Benefits: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement

Skills & Requirements

Must-have

  • customer service excellence
  • customer relationship management
  • managed services solutions
  • cross-functional team collaboration
  • analytical and problem-solving skills
  • effective time management

Nice-to-have

  • passion for customer service
  • high level of integrity
  • work ethic
  • attention to detail
  • solution oriented
  • result driven

Key Requirements

  • Bachelor's Degree or 2 years relatable healthcare experience
  • Proficiency in Microsoft Office Suite
  • Experience with project management
  • Experience with customer success
  • Experience with training and/or customer service
  • Experience working in a team-oriented environment as a lead resource

Work Rights

Not specified

Tailored Resume

Cover Letter